To apply for an open position, please e-mail resume and letter of interest to Human Resources at: firstname.lastname@example.org, fax to: 480 481.8173, or mail to:
Desert Botanical Garden
1201 N. Galvin Parkway
Phoenix, AZ 85008
The Facilities Maintenance Technician is responsible for the overall care, preventative and corrective maintenance of all facilities, equipment and infrastructure (excluding plant bed areas/systems) throughout the Desert Botanical Garden.
Responsibilities include: General Maintenance: Keeping the Garden’s buildings, roads, parking lots, utilities, fences, gates and fleet vehicles in good operating condition; servicing electrical, plumbing, mechanical and refrigeration systems and following the schedule of planned preventative maintenance activities prepared by the Facilities Manager. Safety: Supporting DBG Safety Coordinator to ensure that safe conditions exist in the Garden at all times by monitoring the condition of public paths, patios, buildings, and equipment and reviewing work practices to ensure maximum safety for all; safely operating all equipment, hand and power tools. Special Projects: Executing and successfully completing maintenance related work orders, performing minor construction duties with limited supervision, and working collectively with outside contractors, vendors, service partners and internal DBG staff; effectively performing preventive and corrective maintenance tasks, including painting, on the Garden’s buildings and structures. Schedule: May be required to work shifts, odd hours and weekends, as necessary.
Requirements include completion of an Associate of Applied Science (AAS) degree program in Building or Construction Trades, or a minimum of 2 years Building trades; ability to safely operate a motor vehicle and maintain a valid driver’s license; ability to maintain OSHA Safety certifications and/or training levels as required; ability to lift up to 90 pounds; experience at the Journey level; or an equivalent combination of training and experience; good communication skills and ability to manage time to complete tasks properly and within the time allotted; exemplary Guest Service skills; ability to use radio, telephone, and computer to communicate and follow written and verbal instructions. Must be willing and able to work varied and long shifts, including holidays and weekends, and work in a variety of physical positions, including sitting, bending, standing, and walking.
These positions perform essential membership services functions during peak season. They assist the Development Operations staff in providing exceptional customer service on the Membership Helpline while answering general Garden questions, Bruce Munro Exhibit questions, and assisting with web transactions. Work schedules available are 8:30a-4:00p, Monday to Friday, or 8:30a-4:00p Monday, Thursday, and Friday.
Responsibilities include: Customer service - provide exceptional customer service to members, donors, and guests; respond to requests for information and assistance in a timely manner; and assist with class registrations, event tickets, and membership purchases. Database support - enter, maintain, and update constituent records in The Raiser’s Edge; enter call notes in the database; and general database maintenance. Department support - provide administrative support for the Development department, as needed; and help to maintain donor files.
Requirements include excellent customer service skills/experience; strong verbal communication skills; ability to handle multiple tasks in a fast-paced environment with a courteous, enthusiastic approach; ability to work well in a team environment and independently; excellent computer and typing skills; proficiency in Microsoft Word, Excel, and Outlook; and flexible schedule, to include weekends and some holidays. Knowledge and experience with data processing procedures and with Raiser’s Edge software preferred.
This position facilitates guest and member admission to the Garden in a friendly and hospitable manner. Comprehension and performance of all guest services responsibilities: the admissions booth, the call center, visitor center, and garden host, is necessary to ensure effective customer service.
Responsibilities include: Admissions Booth - Initiating and processing admission/tickets using computer based cash register (cash, check, credit card, and purchase orders); welcoming guests to the Garden; processing and redeeming event tickets; answering inquiries about the Garden’s mission, exhibits, events and programs; providing exceptional customer service to our members and guests: providing answers, solutions, and facilitating guest traffic-flow in admissions area; distributing promotional information; cash handling; balancing sales with cash on a daily basis; ensuring professional, accurate and timely communications between Guest Services and other departments via telephone and radio; maintaining current knowledge of pricing structure and discount opportunities; and opening and closing Admissions Booths. Call Center - Responding to the high volume of inbound calls that include requests for special event ticket/reservations and Garden information; resolving billing issues; providing information on various departmental services such as classes and volunteer opportunities; answering questions, giving directions, and providing information about the greater Phoenix area. Visitor Center - Assisting guests with rental items, including umbrellas, wheelchairs, electric scooters, and strollers; assisting guests with directions, Garden information, local tourist information, and related inquiries; and opening and closing Visitor Center. Garden Host -providing guests with a friendly greeting; checking tickets, assisting with wristbands, and providing directions and program information; and assisting with pedestrian traffic flow.
Requirements include customer service expertise; excellent communication skills; ability to learn and use computer software; above-average typing and computer skills; proficiency in MS Office; ability to learn and use ACD type telephone systems proficiently; cash handling experience, with ability to work in a point of sale environment and manage cash handling duties with 98% accuracy; ability to stand for extended periods of time while assisting guests; ability to stoop, bend and lift up to 25 pounds in the course of routine job duties; ability to work well in a team environment; professional appearance; flexibility and dependability of schedule, to include weekends, holidays and evenings.
The Event Setup Assistants help to ensure the success of events, facility rentals, workshops, meetings and classes offered at the Garden by providing set and support services to departments and guests.
Responsibilities include: Ensuring that each event space is clean prior to, during, and after each event, including floors, counter/table tops, fixtures, restrooms, and the removal of debris, recycling material and trash; setting up and breaking down tables, chairs, event equipment and structures; setting up and breaking down audio/visual equipment and minor troubleshooting; assisting the Beverage staff with bar set ups and breakdowns prior to and during events, including assistance throughout with trash, recycling, ice and supplies; delivering beverages and ice to events when needed and returning at event conclusion, maintaining accurate inventory; assisting the Exhibits Department with the installation and de-installation of temporary art and outdoor sculpture exhibitions; assisting staff and guest deliveries of additional equipment and/or supplies to designated areas; operating a motorized cart to move all necessary furniture, equipment, supplies and structures in a safe manner; providing exemplary customer service to Garden staff, volunteers, clients, guests and vendors, ensuring that their needs are met during events; keeping venue staging areas organized and clean; and performing basic groundskeeping tasks when necessary, including sweeping, raking, and cleaning to maintain venues at presentation quality.
Requirements include the ability to operate a motor vehicle, possession of a valid driver license and acceptable driving record; exemplary customer service skills; ability to lift up to 75 pounds; ability to stoop, bend, squat and stand for long periods of time & work outdoors in weather extremes; good communication and time management skills; and ability to work evenings, weekends and a variety of shifts.
The benefits of regular employment at the Desert Botanical Garden include a competitive benefits package*, complimentary family membership, employee admissions exchange, wellness initiatives and discounts.
Reasonable accommodation may be made, where necessary, to allow a qualified individual to perform essential job functions. Honored as one of the 2012 Best Places to Work by the Phoenix Business Journal, the Desert Botanical Garden is an equal-opportunity employer.
*subject to eligibility requirements